SeeCalifornia.com

Photo: Visit Laguna Beach provides front-line hospitality training “on location” at Pageant of the Masters grounds.

LAGUNA BEACH, CALIF.–When those nice people at the concierge desk recommend restaurants they’ve never actually eaten at, or activities they really don’t know much about you have to wonder if the advice you’re being given is worth taking. This happens quite a bit when you stay at hotels and visit destinations where the people employed to dish out advice haven’t actually been to the places on their list of recommendations.  Visit Laguna Beach, the official destination management organization that promotes hotels, shops and restaurant in Laguna Beach, has worked for more than three years to make  front-line hospitality staff members more knowledgeable about the seaside city. On a five-hour Insider’s Laguna Tour the complimentary bi-annual training helps hospitality industry employees learn about Laguna Beach’s most popular attractions, historical landmarks, new businesses, upcoming happenings and events, and much more.

“We know the more our hotel concierge and other staff knows about everything there is to see and do in Laguna Beach, the bigger the opportunity for us to extend the visitor’s stay,” said Karyn Philippsen, Chairman of the Board of Visit Laguna Beach.  visitlagunabeach.com.